HASSLE-FREE FROM DOOR TO DOOR
SIMPLE SHIPPING,
EASY RETURNS
Hassle-free shipping and returns from door to door
Free & Fast Shipping
30-Day Money Back Guarantee
SIMPLE SHIPPING,
DETAILED SHIPPING INFORMATION
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping within the continental US takes 3-6 business days after processing. Expedited shipping options are available at checkout. International shipping times vary by location but generally take 8-15 business days once shipped.
Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $50. International orders and US orders under $50 have a flat-rate shipping fee calculated at checkout. Subscribers to our recurring delivery program receive free shipping on all orders regardless of order value.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and package weight. Please note that customers are responsible for any import duties or taxes imposed by their country. Delivery times for international orders typically range from 8-15 business days after shipping.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view real-time tracking updates. If you created your order as a guest, you can use the order tracking tool on our website by entering your order number and email address. For any tracking issues, please contact our customer support team.
Refund Policy
EASY RETURN PROCESS
What is your return policy? What if I am not satisfied?
We are fully committed to your satisfaction and skin journey, which is why we stand behind our products with a transparent, results-focused guarantee.
Our Promise to You:
If, after trying your purchase, you do not achieve or are not completely satisfied with your results, we offer a 30-Day Satisfaction Guarantee. You may return the product within 30 days of delivery for a full refund of the product price.
What is the return process?
Our Simple Return Process (Designed for Your Success):
To ensure we can best understand your experience and continuously improve, our process includes two easy verification steps:
1. Initial Product Verification: Upon delivery, please take a clear photo of the product in its original packaging. This helps us confirm your order was received correctly.
2. Experience Documentation: During your trial period, we kindly ask you to take a short video or photo while using the product according to the instructions. This is not to intrude but to allow our skincare experts to review your routine and potentially offer personalized advice for better results.
Final Steps for Return:
· Products must be returned in their original, resalable packaging to complete the refund.
· We strongly recommend keeping your original receipt and return tracking information until your refund is fully processed, which typically occurs within 5-7 business days after we receive the return.
Our ultimate goal is for you to love your skin. This policy reflects our confidence in our formulations and our genuine commitment to supporting you every step of the way.
How do I return a product?
To initiate a return, please email returns@neytures.com with your order number and reason for return. We'll provide a return shipping label and instructions. Once we receive your return, we'll process your refund within 6-8 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
Do you offer a satisfaction guarantee?
Absolutely. Your complete satisfaction is our top priority, and we back this promise with a comprehensive 100% Satisfaction Guarantee on every product.
Our Guarantee to You:
We are so confident in the quality and visible results of our formulations that we invite you to try them without risk. If, for any reason, you are not completely satisfied with your purchase, simply contact us within 30 days of receipt to initiate a return for a full refund of the product price.
Our Commitment Behind the Guarantee:
This policy is more than just a return window—it's a reflection of our belief in our products and our dedication to your skincare journey. We formulate with potent, purpose-driven ingredients like Vitamin C, Peptides, and Hyaluronic Acid to deliver tangible benefits. We want you to feel assured that your investment in your skin's health is protected, allowing you to experience the transformative effects of our products with complete confidence.
What if my product arrives damaged?
In the rare event that your product arrives damaged, please contact our customer service team at help@neytures.com within 48 hours of delivery. Include your order number and photos or videos of the damaged product and packaging. We'll promptly send a replacement at no additional cost to you. We take quality control seriously and appreciate your feedback to help us improve our packaging and shipping processes.
